/* Echo911 + Coosada 911 — Translation Service (federal aesthetic) */
:root{
  --navy-900:#0B1A36;
  --navy-800:#112E51;
  --navy-700:#1A3D6B;
  --navy-600:#2A5894;
  --navy-300:#6B89B5;
  --navy-100:#DBE4F0;
  --red-700:#8B1A24;
  --red-600:#A82934;
  --red-500:#B22234;
  --red-100:#F4D7D9;
  --paper:#F7F3E8;
  --paper-2:#EEE7D3;
  --paper-3:#FBF8EE;
  --ink:#1A1F2E;
  --ink-soft:#4A5066;
  --ink-faint:#7A7F92;
  --rule:#C9C1A8;
  --rule-soft:#E0D9C3;
  --rule-cool:#B9C4D6;
  --ok-700:#1F6E45;
  --warn-700:#8A5A0A;
  --font-serif:'Source Serif 4','Source Serif Pro',Georgia,'Times New Roman',serif;
  --font-sans:'Public Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',system-ui,sans-serif;
  --font-mono:'JetBrains Mono',ui-monospace,'SF Mono',Menlo,monospace;
}
*,*::before,*::after{ box-sizing:border-box; }
html,body{ margin:0; padding:0; min-height:100%; background:var(--paper); color:var(--ink); font-family:var(--font-sans); font-size:15px; -webkit-font-smoothing:antialiased; }
button{ font-family:inherit; }
a{ color:inherit; }

body::before{
  content:""; position:fixed; inset:0; pointer-events:none; z-index:0;
  background-image:
    radial-gradient(rgba(26,31,46,0.05) 1px, transparent 1px),
    radial-gradient(rgba(26,31,46,0.025) 1px, transparent 1px);
  background-size: 3px 3px, 7px 7px;
  background-position: 0 0, 1.5px 1.5px;
  opacity:0.5;
}
.stage{ position:relative; z-index:1; }
.container{ max-width:1320px; margin:0 auto; padding:0 32px; }
@media (max-width:720px){ .container{ padding:0 18px; } }

/* Utility strip */
.util-strip{ background:var(--navy-900); color:#DCE4F2; font-size:11.5px; letter-spacing:0.04em; }
.util-strip .row{ display:flex; align-items:center; justify-content:space-between; padding:6px 0; gap:18px; flex-wrap:wrap; }
.util-strip .left{ display:flex; align-items:center; gap:10px; }
.flag-mini{ width:16px; height:11px; border-radius:1px; overflow:hidden; flex-shrink:0; box-shadow:0 0 0 0.5px rgba(255,255,255,0.2); }
.flag-mini .stripes{ display:flex; flex-direction:column; height:100%; }
.flag-mini .stripes i{ flex:1; }
.flag-mini .stripes i:nth-child(odd){ background:#B22234; }
.flag-mini .stripes i:nth-child(even){ background:#fff; }
.util-strip .right{ display:flex; align-items:center; gap:18px; font-family:var(--font-mono); font-size:11px; color:#B7C2D7; }
.util-strip .right .dot{ width:6px; height:6px; border-radius:50%; background:#5FCE99; display:inline-block; margin-right:6px; vertical-align:1px; }

/* Masthead — compact: Echo911 wordmark + agency name + right-side stats */
.masthead{ background:var(--navy-800); color:#fff; border-bottom:4px solid var(--red-500); position:relative; }
.masthead .row{ display:flex; align-items:center; justify-content:space-between; padding:14px 0 12px; gap:24px; flex-wrap:wrap; }
.brand{ display:flex; align-items:center; gap:16px; min-width:0; }
.brand-text{ min-width:0; }
.brand-text .lockup{ display:flex; align-items:center; gap:14px; flex-wrap:wrap; cursor:pointer; }
.brand-text .lockup:hover .agency{ color:#fff; opacity:0.85; }
.brand-text .lockup img{ height:30px; width:auto; display:block; }
.brand-text .lockup .div{ width:1px; height:24px; background:rgba(255,255,255,0.35); }
.brand-text .lockup .agency{ font-family:var(--font-serif); font-weight:600; font-size:18px; letter-spacing:0.005em; line-height:1; }

.masthead .meta{ display:flex; align-items:center; gap:24px; font-size:12px; color:#B7C2D7; }
.masthead .meta .stat-lbl{ text-transform:uppercase; letter-spacing:0.08em; font-size:9.5px; color:#95A4BD; display:block; white-space:nowrap; }
.masthead .meta .stat-val{ font-family:var(--font-mono); font-size:13px; color:#fff; letter-spacing:0.02em; font-weight:500; white-space:nowrap; margin-top:2px; }
.masthead .meta .blk{ padding-left:24px; border-left:1px solid rgba(255,255,255,0.18); }
.masthead .meta .blk:first-child{ border-left:0; padding-left:0; }
@media (max-width:980px){
  .masthead .row{ flex-direction:column; align-items:flex-start; }
  .masthead .meta{ width:100%; gap:16px; flex-wrap:wrap; }
}
@media (max-width:720px){
  .container{ padding:0 14px; }
  .util-strip{ font-size:11px; }
  .util-strip .row{ padding:5px 0; gap:8px; }
  .util-strip .right{ gap:12px; font-size:10.5px; }
  .util-strip .left span{ display:inline-block; }

  .masthead .row{ padding:12px 0 10px; gap:12px; }
  .brand-text .lockup{ gap:10px; }
  .brand-text .lockup img{ height:24px; }
  .brand-text .lockup .div{ height:18px; }
  .brand-text .lockup .agency{ font-size:15px; }

  .masthead .meta{ gap:8px; flex-wrap:wrap; }
  .masthead .meta .blk{ padding-left:12px; flex:0 0 auto; min-width:0; }
  .masthead .meta .stat-lbl{ font-size:9px; }
  .masthead .meta .stat-val{ font-size:12px; }

  /* Partner band stays readable on mobile */
  .partner-band .pb-row{ padding:10px 0; gap:10px; }
  .pb-left{ gap:12px; }
  .pb-left img.pb-coosada{ height:54px; }
  .pb-left .pb-eyebrow{ font-size:9.5px; letter-spacing:0.12em; }
  .pb-left .pb-name{ font-size:15px; }
  .pb-right{ font-size:11.5px; padding:7px 10px; }
}
@media (max-width:480px){
  .util-strip .right span:first-child{ display:none; } /* drop "System online" */
  .brand-text .lockup .agency{ display:none; } /* Echo logo + tag suffices */
  .brand-text .lockup .div{ display:none; }
}

/* Partner band — parchment strip showing Coosada lockup + courtesy notice */
.partner-band{ background:var(--paper-2); border-bottom:1px solid var(--rule); }
.partner-band .pb-row{
  display:flex; align-items:center; justify-content:space-between;
  gap:24px; padding:14px 0; flex-wrap:wrap;
}
.pb-left{ display:flex; align-items:center; gap:18px; min-width:0; }
.pb-left img.pb-coosada{ height:74px; width:auto; display:block; flex-shrink:0; }
.pb-left .pb-eyebrow{
  font-size:10.5px; letter-spacing:0.16em; text-transform:uppercase;
  color:var(--ink-faint); font-weight:700;
}
.pb-left .pb-name{
  font-family:var(--font-serif); font-weight:600; font-size:18px;
  color:var(--ink); margin-top:3px; line-height:1.25; letter-spacing:-0.005em;
}
.pb-left a{ color:inherit; text-decoration:none; }
.pb-right{
  display:flex; align-items:center; gap:8px; max-width:46ch;
  font-size:12.5px; color:var(--ink-soft); line-height:1.45;
  padding:8px 12px; background:rgba(138,90,10,0.08); border:1px solid rgba(138,90,10,0.22);
}
.pb-right .ic{ width:14px; height:14px; flex-shrink:0; color:var(--warn-700); }
.pb-right strong{ color:var(--ink); font-weight:700; }
@media (max-width:880px){
  .partner-band .pb-row{ flex-direction:column; align-items:flex-start; }
  .pb-right{ max-width:100%; }
}

/* Hero */
.hero{ padding:48px 0 36px; }
.hero-grid{ display:grid; grid-template-columns:1.15fr 0.85fr; gap:48px; align-items:start; }
@media (max-width:980px){ .hero-grid{ grid-template-columns:1fr; gap:32px; } }
.hero-intro{
  font-family:var(--font-serif); font-size:17.5px; line-height:1.6; color:var(--ink); max-width:60ch;
  margin:0 0 30px; padding:18px 22px; background:var(--paper-3);
  border-left:3px solid var(--navy-800);
  border-top:1px solid var(--rule-soft); border-right:1px solid var(--rule-soft); border-bottom:1px solid var(--rule-soft);
}
.hero-intro strong{ font-weight:700; color:var(--ink); }
.hero-h2{ font-family:var(--font-serif); font-weight:600; font-size:26px; letter-spacing:-0.005em; margin:0 0 18px; color:var(--ink); }
.hero-right-stack{ display:flex; flex-direction:column; gap:18px; }

/* Receive-after-each-call card */
.receive-card{ background:#fff; border:1px solid var(--rule); border-top:3px solid var(--navy-800); padding:16px 20px 14px; }
.rc-head{ font-size:11px; letter-spacing:0.14em; text-transform:uppercase; font-weight:700; color:var(--ink-faint); padding-bottom:10px; margin-bottom:4px; border-bottom:1px solid var(--rule-soft); }
.rc-list{ list-style:none; padding:0; margin:0; }
.rc-list li{ display:grid; grid-template-columns:22px 1fr; gap:12px; padding:10px 0; align-items:start; border-bottom:1px dashed var(--rule-soft); }
.rc-list li:last-child{ border-bottom:0; }
.rc-list .ic{ width:16px; height:16px; color:var(--navy-700); margin-top:2px; }
.rc-list strong{ display:block; font-size:13.5px; font-weight:600; color:var(--ink); line-height:1.25; }
.rc-list span{ display:block; font-size:12px; color:var(--ink-soft); margin-top:2px; line-height:1.4; }

/* Steps */
.steps{ list-style:none; padding:0; margin:0; }
.steps li{ display:grid; grid-template-columns:42px 1fr; gap:18px; padding:18px 0; border-top:1px solid var(--rule); align-items:start; }
.steps li:last-child{ border-bottom:1px solid var(--rule); }
.steps .n{ width:30px; height:30px; display:flex; align-items:center; justify-content:center; font-family:var(--font-serif); font-weight:600; font-size:15px; background:var(--navy-800); color:#fff; border-radius:50%; flex-shrink:0; }
.steps li > div{ font-size:15.5px; line-height:1.55; color:var(--ink); padding-top:3px; }
.steps li strong{ font-weight:700; color:var(--ink); }
.steps li em{ font-style:normal; color:var(--red-700); font-weight:700; }
.steps .phone-num{ font-family:var(--font-mono); font-weight:600; background:var(--paper-2); padding:1px 6px; border-radius:2px; color:var(--ink); white-space:nowrap; font-size:0.95em; }

/* Call-in panel */
.callin{ background:var(--navy-800); color:#fff; border:1px solid var(--navy-900); box-shadow:0 12px 28px -18px rgba(11,26,54,0.45); position:relative; padding:26px 28px 22px; display:flex; flex-direction:column; gap:16px; }
.callin::before{ content:""; position:absolute; top:0; left:0; right:0; height:4px; background:var(--red-500); }
.callin .label{ text-transform:uppercase; letter-spacing:0.14em; font-size:11px; color:#B7C2D7; font-weight:600; margin-top:4px; }
.number{ font-family:var(--font-serif); font-weight:600; font-size:clamp(34px,4.2vw,46px); letter-spacing:-0.015em; line-height:1; margin:8px 0 12px; color:#fff; font-variant-numeric:tabular-nums; }
.callin .underline{ height:1px; background:rgba(255,255,255,0.18); margin:0 0 12px; }
.callin .call-meta{ font-size:13px; color:#B7C2D7; }
.callin .actions{ display:flex; gap:10px; flex-wrap:wrap; }

/* Buttons */
.btn{ appearance:none; border:1px solid; padding:9px 16px; font-family:var(--font-sans); font-weight:600; font-size:13.5px; letter-spacing:0.02em; cursor:pointer; transition:background .12s, border-color .12s, color .12s; display:inline-flex; align-items:center; gap:8px; border-radius:2px; }
.btn-primary{ background:var(--red-500); border-color:var(--red-500); color:#fff; }
.btn-primary:hover{ background:var(--red-700); border-color:var(--red-700); }
.btn-ghost-light{ background:transparent; border-color:rgba(255,255,255,0.6); color:#fff; }
.btn-ghost-light:hover{ background:rgba(255,255,255,0.1); }
.btn-ghost{ background:transparent; border-color:var(--ink); color:var(--ink); }
.btn-ghost:hover{ background:var(--ink); color:#fff; }
.btn-navy{ background:var(--navy-800); border-color:var(--navy-800); color:#fff; }
.btn-navy:hover{ background:var(--navy-700); border-color:var(--navy-700); }
.btn-quiet{ background:transparent; border-color:var(--rule); color:var(--ink-soft); }
.btn-quiet:hover{ background:var(--paper-2); color:var(--ink); }
.btn-danger{ background:transparent; border-color:rgba(178,34,52,0.5); color:var(--red-700); }
.btn-danger:hover{ background:var(--red-500); color:#fff; border-color:var(--red-500); }
.btn-success{ background:var(--ok-700); border-color:var(--ok-700); color:#fff; }
.btn-success:hover{ filter:brightness(1.08); }
.btn svg{ width:14px; height:14px; }
.btn:disabled{ opacity:0.4; cursor:not-allowed; }

/* Section */
.section{ padding:44px 0 36px; }
.section-head{ display:flex; align-items:flex-end; justify-content:space-between; padding-bottom:12px; margin-bottom:18px; border-bottom:2px solid var(--ink); gap:16px; flex-wrap:wrap; }
.section-head h2{ font-family:var(--font-serif); font-weight:600; font-size:26px; letter-spacing:-0.005em; margin:0; line-height:1.15; text-wrap:balance; }
.section-head .h2-num{ font-family:var(--font-mono); font-size:12px; color:var(--ink-faint); letter-spacing:0.1em; margin-right:10px; vertical-align:6px; }
.section-head .legend{ display:flex; gap:18px; font-size:12px; color:var(--ink-soft); flex-wrap:wrap; }
.section-head .legend .lg{ display:flex; align-items:center; gap:6px; text-transform:uppercase; letter-spacing:0.06em; font-weight:600; font-size:11px; }
.section-head .legend .sw{ width:10px; height:10px; border-radius:50%; }

/* Channel cards */
.grid{ display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:14px; }
@media (max-width:1200px){ .grid{ grid-template-columns:repeat(2,minmax(0,1fr)); } }
@media (max-width:680px){ .grid{ grid-template-columns:1fr; } }
.ch{ background:var(--paper-3); border:1px solid var(--rule); border-top:4px solid var(--ink-faint); padding:14px 16px 12px; min-height:200px; display:flex; flex-direction:column; cursor:pointer; transition:background .12s, border-color .12s, transform .12s; position:relative; }
.ch:hover{ background:#fff; border-color:var(--ink-faint); }
.ch.active{ border-top-color:var(--red-500); background:#fff; }
.ch.secured{ border-top-color:var(--ok-700); background:#fff; }
.ch.selected{ outline:2px solid var(--navy-800); outline-offset:-1px; box-shadow:0 8px 24px -16px rgba(11,26,54,0.4); }
.ch-hd{ display:flex; align-items:baseline; justify-content:space-between; margin-bottom:4px; padding-bottom:8px; border-bottom:1px solid var(--rule-soft); }
.ch-id{ display:flex; align-items:baseline; gap:10px; }
.ch-id .num-label{ font-size:10px; text-transform:uppercase; letter-spacing:0.14em; color:var(--ink-faint); font-weight:600; }
.ch-id .num{ font-family:var(--font-serif); font-weight:600; font-size:26px; letter-spacing:-0.01em; line-height:1; color:var(--ink); font-variant-numeric:tabular-nums; }
.status{ display:flex; align-items:center; gap:6px; font-size:10.5px; text-transform:uppercase; letter-spacing:0.12em; font-weight:700; color:var(--ink-faint); }
.status .sw{ width:8px; height:8px; border-radius:50%; background:var(--ink-faint); }
.ch.active .status{ color:var(--red-700); }
.ch.active .status .sw{ background:var(--red-500); animation:pulse 1.6s infinite; }
.ch.secured .status{ color:var(--ok-700); }
.ch.secured .status .sw{ background:var(--ok-700); }
@keyframes pulse{ 0%,100%{ box-shadow:0 0 0 0 rgba(178,34,52,0.55);} 60%{ box-shadow:0 0 0 7px rgba(178,34,52,0);} }
.ch-body{ flex:1; padding-top:10px; display:flex; flex-direction:column; gap:10px; }
.ch-empty{ flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:8px; padding:16px 0; color:var(--ink-faint); }
.ch-empty .ico{ width:38px; height:38px; border-radius:50%; border:1.5px dashed var(--rule); display:flex; align-items:center; justify-content:center; color:var(--ink-faint); }
.ch-empty .ico svg{ width:16px; height:16px; }
.ch-empty .t{ font-size:11px; text-transform:uppercase; letter-spacing:0.14em; font-weight:600; }
.ch-empty .h{ font-family:var(--font-serif); font-style:italic; font-size:13px; color:var(--ink-faint); }
.caller .name{ font-family:var(--font-serif); font-weight:600; font-size:17px; letter-spacing:-0.005em; line-height:1.2; color:var(--ink); }
.caller .phone{ font-family:var(--font-mono); font-size:13px; color:var(--ink-soft); margin-top:2px; }
.caller .loc{ font-size:12.5px; color:var(--ink-soft); margin-top:2px; }
.lang-row{ display:flex; align-items:center; gap:8px; font-size:12px; flex-wrap:wrap; }
.lang-tag{ display:inline-block; padding:3px 9px; border-radius:2px; background:var(--paper-2); color:var(--ink); font-weight:600; font-size:11.5px; letter-spacing:0.02em; border:1px solid var(--rule-soft); }
.lang-tag.src{ background:var(--red-100); border-color:rgba(178,34,52,0.3); color:var(--red-700); }
.arrow{ color:var(--ink-faint); font-weight:600; }
.ch-foot{ display:flex; align-items:center; justify-content:space-between; padding-top:10px; border-top:1px dashed var(--rule); }
.ch-foot .timer{ font-family:var(--font-mono); font-size:13px; color:var(--ink); font-variant-numeric:tabular-nums; font-weight:600; }
.ch-foot .timer.live{ color:var(--red-700); }
.ch-foot .meta{ font-size:10.5px; text-transform:uppercase; letter-spacing:0.1em; color:var(--ink-faint); font-weight:600; }
.ch-foot .lock{ color:var(--ok-700); display:inline-flex; align-items:center; gap:4px; }

/* Dossier (call detail) */
.detail-section{ padding-bottom:36px; }
.dossier{ background:#fff; border:1px solid var(--rule); border-top:4px solid var(--navy-800); position:relative; }
.dossier-head{ display:flex; align-items:flex-end; justify-content:space-between; gap:20px; padding:20px 24px 16px; border-bottom:1px solid var(--rule); background:var(--paper-3); flex-wrap:wrap; }
.dossier-head .ttl{ display:flex; align-items:baseline; gap:14px; flex-wrap:wrap; min-width:0; }
.dossier-head h3{ font-family:var(--font-serif); font-weight:600; font-size:22px; margin:0; }
.dossier-head .case-no{ font-family:var(--font-mono); font-size:11px; color:var(--ink-faint); letter-spacing:0.1em; }
.dossier-head .rec-meta{ font-size:11.5px; color:var(--ink-soft); text-align:right; }
.dossier-head .rec-meta .rec{ display:inline-flex; align-items:center; gap:6px; font-size:11px; text-transform:uppercase; letter-spacing:0.12em; font-weight:700; color:var(--red-700); }
.dossier-head .rec-meta .rec .sw{ width:8px; height:8px; border-radius:50%; background:var(--red-500); animation:pulse 1.6s infinite; }
.dossier-grid{ display:grid; grid-template-columns:340px 1fr 280px; min-height:480px; }
@media (max-width:1200px){ .dossier-grid{ grid-template-columns:1fr; } }
.col{ padding:20px 22px; min-width:0; }
.col + .col{ border-left:1px solid var(--rule); }
@media (max-width:1200px){ .col + .col{ border-left:0; border-top:1px solid var(--rule); } }
.col-title{ font-size:11px; letter-spacing:0.16em; text-transform:uppercase; font-weight:700; color:var(--ink-faint); margin:0 0 14px; display:flex; align-items:center; gap:8px; }
.col-title::before{ content:""; width:18px; height:1px; background:var(--ink); }

/* Caller intel */
.intel-head{ display:flex; align-items:flex-start; gap:14px; padding-bottom:14px; border-bottom:1px solid var(--rule-soft); margin-bottom:14px; }
.intel-head > div:last-child{ min-width:0; flex:1; }
.avatar{ width:52px; height:52px; background:var(--navy-800); color:#fff; display:flex; align-items:center; justify-content:center; font-family:var(--font-serif); font-weight:600; font-size:20px; flex-shrink:0; border-radius:2px; letter-spacing:0.02em; }
.intel-head .nm{ font-family:var(--font-serif); font-weight:600; font-size:20px; letter-spacing:-0.005em; line-height:1.15; }
.intel-head .ph{ font-family:var(--font-mono); font-size:13px; color:var(--ink-soft); margin-top:4px; }
.intel-head .tg{ font-size:11.5px; color:var(--ink-soft); margin-top:6px; }
.kv{ margin:0; }
.kv .row{ display:grid; grid-template-columns:96px 1fr; gap:8px 14px; padding:7px 0; border-bottom:1px solid var(--rule-soft); font-size:13px; }
.kv .row:last-child{ border-bottom:0; }
.kv dt{ font-size:10.5px; letter-spacing:0.12em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; padding-top:1px; }
.kv dd{ margin:0; color:var(--ink); }
.kv .mono{ font-family:var(--font-mono); font-size:12.5px; }
.psap-card{ margin-top:14px; padding:12px 14px; background:var(--paper-2); border-left:3px solid var(--red-500); border-top:1px solid var(--rule-soft); border-right:1px solid var(--rule-soft); border-bottom:1px solid var(--rule-soft); }
.psap-card .lbl{ font-size:10px; letter-spacing:0.16em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; }
.psap-card .nm{ font-family:var(--font-serif); font-weight:600; font-size:14px; margin-top:4px; line-height:1.25; color:var(--ink); }
.psap-card .ln{ font-family:var(--font-mono); font-size:11.5px; color:var(--ink-soft); margin-top:4px; }
.disclaimer{ margin-top:14px; padding:10px 12px; font-size:12px; line-height:1.45; color:var(--ink-soft); background:rgba(138,90,10,0.07); border:1px solid rgba(138,90,10,0.22); display:flex; gap:9px; align-items:flex-start; }
.disclaimer .ic{ width:14px; height:14px; color:var(--warn-700); flex-shrink:0; margin-top:1px; }
.disclaimer strong{ color:var(--ink); font-weight:700; }

/* Transcript */
.tx-meta{ display:flex; align-items:center; justify-content:space-between; margin-bottom:16px; font-size:12px; color:var(--ink-soft); flex-wrap:wrap; gap:10px; }
.tx-meta .pair{ font-family:var(--font-serif); font-style:italic; font-size:14px; color:var(--ink); }
.tx-feed{ overflow-y:auto; max-height:calc(100vh - 540px); min-height:320px; padding-right:4px; }
.tx-empty{ color:var(--ink-faint); font-style:italic; padding:14px 4px; }

/* Table-style transcript: speaker | time | said | copy */
.tx-table{ width:100%; border-collapse:collapse; font-size:14px; }
.tx-table tr{ border-bottom:1px solid var(--rule-soft); vertical-align:top; }
.tx-table tr.caller{   background:rgba(178,34,52,0.05); }
.tx-table tr.dispatch{ background:rgba(42,84,148,0.045); }
.tx-table tr.system{   background:transparent; color:var(--ink-soft); }
.tx-table tr.partial{  background:rgba(247,243,232,0.6); }
.tx-table td{ padding:9px 10px; }
.tx-table td.tx-speaker{
  width:90px; padding:10px 10px 10px 12px;
  font-size:10.5px; letter-spacing:0.12em; text-transform:uppercase; font-weight:700;
  color:var(--ink-faint); white-space:nowrap;
  border-left:3px solid var(--rule);
}
.tx-table tr.caller   td.tx-speaker{ color:var(--red-700);  border-left-color:var(--red-500); }
.tx-table tr.dispatch td.tx-speaker{ color:var(--navy-700); border-left-color:var(--navy-700); }
.tx-table tr.system   td.tx-speaker{ color:var(--ink-faint); border-left-color:var(--ink-faint); font-style:italic; }
.tx-table td.tx-time{ width:64px; font-family:var(--font-mono); font-size:11px; color:var(--ink-faint); padding-top:12px; white-space:nowrap; }
.tx-table td.tx-text{ line-height:1.5; padding-right:14px; }
.tx-table td.tx-text .src{
  font-family:var(--font-serif); font-style:italic; font-size:14px; color:var(--ink); display:block;
}
.tx-table td.tx-text .src::before{ content:'\201C'; }
.tx-table td.tx-text .src::after{  content:'\201D'; }
.tx-table td.tx-text .en{ font-size:14.5px; color:var(--ink); margin-top:2px; display:block; }
.tx-table td.tx-text .ess{ font-size:13.5px; color:var(--red-700); font-style:italic; margin-top:2px; display:block; }
.tx-table td.tx-text .typing{ display:inline-flex; gap:4px; padding:4px 0; vertical-align:1px; }
.tx-table td.tx-text .typing span{ width:5px; height:5px; border-radius:50%; background:var(--ink-faint); animation:typebob 1.2s infinite; }
.tx-table td.tx-text .typing span:nth-child(2){ animation-delay:0.15s; }
.tx-table td.tx-text .typing span:nth-child(3){ animation-delay:0.3s; }
.tx-table td.tx-actions{ width:32px; padding:8px 8px 8px 0; }
.tx-copy{ appearance:none; border:1px solid var(--rule-soft); background:transparent; color:var(--ink-faint); padding:2px 6px; cursor:pointer; border-radius:2px; line-height:1; transition:color .12s, border-color .12s, background .12s; }
.tx-copy:hover{ color:var(--ink); border-color:var(--ink-faint); background:#fff; }
.tx-copy svg{ display:block; }
@keyframes typebob{ 0%,80%,100%{ transform:translateY(0); opacity:0.4;} 40%{ transform:translateY(-3px); opacity:1;} }
@media (max-width:720px){
  .tx-table td.tx-speaker{ width:70px; padding-left:10px; }
  .tx-table td.tx-time{ width:48px; font-size:10.5px; }
  .tx-table td.tx-actions{ width:30px; }
}
.typing{ display:inline-flex; gap:4px; padding:4px 0; }
.typing span{ width:5px; height:5px; border-radius:50%; background:var(--ink-faint); animation:typebob 1.2s infinite; }
.typing span:nth-child(2){ animation-delay:0.15s; }
.typing span:nth-child(3){ animation-delay:0.3s; }
@keyframes typebob{ 0%,80%,100%{ transform:translateY(0); opacity:0.4;} 40%{ transform:translateY(-3px); opacity:1;} }

/* Actions column */
.duration-block{ padding:14px; background:var(--paper-3); border:1px solid var(--rule-soft); text-align:center; margin-bottom:14px; }
.duration-block .lb{ font-size:10.5px; letter-spacing:0.16em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; }
.duration-block .vl{ font-family:var(--font-mono); font-size:32px; font-weight:600; color:var(--red-700); margin-top:6px; font-variant-numeric:tabular-nums; }
.act-stack{ display:flex; flex-direction:column; gap:8px; }
.act-stack .btn{ width:100%; justify-content:center; padding:11px 14px; }
.secured-block{ padding:12px 14px; background:rgba(31,110,69,0.08); border-left:3px solid var(--ok-700); border-top:1px solid rgba(31,110,69,0.2); border-right:1px solid rgba(31,110,69,0.2); border-bottom:1px solid rgba(31,110,69,0.2); }
.secured-block .lbl{ font-size:10.5px; letter-spacing:0.14em; text-transform:uppercase; color:var(--ok-700); font-weight:700; display:flex; align-items:center; gap:6px; }
.secured-block .nm{ font-family:var(--font-serif); font-size:13.5px; font-weight:600; margin-top:6px; }
.secured-block .ln{ font-size:12px; color:var(--ink-soft); margin-top:4px; line-height:1.4; }
.started-foot{ margin-top:auto; padding-top:14px; border-top:1px dashed var(--rule); font-size:11.5px; color:var(--ink-faint); letter-spacing:0.02em; }
.started-foot .lb{ text-transform:uppercase; letter-spacing:0.14em; font-weight:700; font-size:10px; }

/* Take-call CTA */
.take-call-cta{ display:flex; align-items:center; gap:18px; padding:18px 22px; margin:18px 0; background:#fff; border:1px solid var(--rule); border-left:4px solid var(--ok-700); }
.take-call-cta .tc-text{ flex:1; font-size:14.5px; line-height:1.5; color:var(--ink); font-family:var(--font-serif); }
.take-call-cta .tc-text strong{ color:var(--ink); font-weight:700; }
.take-call-cta .tc-btn{ width:auto; padding:14px 22px; font-size:14px; }

/* Dispatcher controls */
.dispatch-panel{ display:flex; flex-direction:column; gap:10px; padding:14px 16px; background:var(--paper-3); border:1px solid var(--rule-soft); }
.dispatch-panel .dp-row{ display:flex; align-items:center; gap:12px; }
.dispatch-panel .dp-label{ width:60px; font-size:10.5px; letter-spacing:0.14em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; }
.vu{ flex:1; height:8px; background:var(--paper-2); overflow:hidden; border:1px solid var(--rule-soft); }
.vu-fill{ height:100%; background:linear-gradient(90deg, var(--ok-700), var(--warn-700), var(--red-500)); transition:width 120ms linear; }
.dispatch-panel .dp-actions{ display:flex; gap:8px; flex-wrap:wrap; margin-top:6px; }
.dispatch-panel .dp-actions .btn{ flex:1 1 30%; justify-content:center; padding:10px 12px; }
.dispatch-panel .dp-devices{ display:flex; flex-direction:column; gap:8px; padding-top:8px; border-top:1px dashed var(--rule); }
.dispatch-panel .dp-dev{ display:flex; flex-direction:column; gap:4px; }
.dispatch-panel .dp-dev label{ font-size:10.5px; letter-spacing:0.12em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; }
.dispatch-panel .dp-dev select{ border:1px solid var(--rule); background:#fff; padding:7px 9px; font-family:var(--font-sans); font-size:13px; color:var(--ink); border-radius:2px; outline:none; }
.dispatch-panel .dp-dev select:focus{ border-color:var(--navy-800); }
.dispatch-panel .dp-dev select:disabled{ opacity:0.6; }

/* Banner (claim/dispatcher) */
.claim-banner{ display:flex; align-items:center; gap:18px; padding:14px 22px; background:var(--paper-3); border:1px solid var(--rule); border-left:4px solid var(--warn-700); }
.claim-banner .cb-text{ flex:1; font-size:13.5px; line-height:1.5; color:var(--ink); }
.claim-banner .cb-text strong{ color:var(--ink); font-weight:700; }
.claim-banner .cb-actions{ flex-shrink:0; }

/* Footer */
.siteft{ margin-top:20px; background:var(--navy-900); color:#B7C2D7; padding:28px 0 0; border-top:4px solid var(--red-500); }
.siteft .row{ display:flex; justify-content:space-between; gap:30px; align-items:flex-start; padding-bottom:20px; flex-wrap:wrap; }
.siteft .brand-mini{ display:flex; align-items:center; gap:18px; flex-wrap:wrap; }
.siteft .brand-mini img{ height:28px; }
.siteft .brand-mini img.coosada-mini{ height:54px; }
.siteft p{ font-size:12.5px; line-height:1.55; max-width:52ch; margin:12px 0 0; }
.siteft a{ color:#DCE4F2; text-decoration:none; border-bottom:1px solid rgba(220,228,242,0.3); padding-bottom:1px; }
.siteft a:hover{ border-bottom-color:#fff; color:#fff; }
.siteft nav{ display:flex; flex-direction:row; gap:22px; font-size:12.5px; padding-top:4px; flex-wrap:wrap; }
.siteft .legal{ background:#050E22; padding:12px 0; font-size:11.5px; color:#95A4BD; letter-spacing:0.01em; }
.siteft .legal .row{ padding:0; border:0; gap:18px; align-items:center; }
.warranty{ margin:6px 0 22px; padding:16px 20px; background:rgba(255,255,255,0.04); border-left:3px solid var(--red-500); border-top:1px solid rgba(255,255,255,0.08); border-right:1px solid rgba(255,255,255,0.08); border-bottom:1px solid rgba(255,255,255,0.08); }
.warranty-hd{ font-size:11px; letter-spacing:0.16em; text-transform:uppercase; font-weight:700; color:#F4D7D9; margin-bottom:8px; }
.warranty p{ font-size:12.5px; line-height:1.6; color:#DCE4F2; max-width:none; margin:0; }
.warranty strong{ color:#fff; font-weight:700; }

/* Modal */
.modal-bg{ position:fixed; inset:0; background:rgba(11,26,54,0.55); backdrop-filter:blur(2px); z-index:1000; display:flex; align-items:center; justify-content:center; padding:24px; }
.modal{ width:min(560px,100%); background:#fff; border:1px solid var(--rule); border-top:5px solid var(--red-500); box-shadow:0 22px 60px -20px rgba(11,26,54,0.5); overflow:hidden; }
.modal .hd{ padding:22px 28px 14px; border-bottom:1px solid var(--rule); display:flex; align-items:center; gap:16px; background:var(--paper-3); }
.modal .seal-sm{ width:44px; height:44px; border-radius:50%; border:1.5px solid var(--navy-800); background:var(--paper); display:flex; align-items:center; justify-content:center; color:var(--navy-800); flex-shrink:0; }
.modal .hd h3{ font-family:var(--font-serif); font-weight:600; font-size:22px; margin:0; letter-spacing:-0.005em; }
.modal .hd .case{ font-family:var(--font-mono); font-size:11px; color:var(--ink-soft); letter-spacing:0.08em; margin-top:4px; }
.modal .body{ padding:22px 28px 24px; display:flex; flex-direction:column; gap:18px; }
.modal p{ margin:0; font-size:14.5px; line-height:1.55; color:var(--ink); }
.modal p strong{ font-weight:700; }
.modal .err{ color:var(--red-700); font-size:13px; }
.field{ display:flex; flex-direction:column; gap:6px; }
.field label{ font-size:11px; letter-spacing:0.14em; text-transform:uppercase; font-weight:700; color:var(--ink-faint); }
.field input{ border:1px solid var(--rule); border-radius:2px; padding:11px 13px; font-family:var(--font-sans); font-size:15px; color:var(--ink); background:var(--paper-3); outline:none; transition:border-color .12s, background .12s; }
.field input:focus{ border-color:var(--navy-800); background:#fff; }
.field input.pin{ font-family:var(--font-mono); letter-spacing:0.5em; text-align:center; font-size:20px; padding:12px 13px; }
.field .hint{ font-size:12px; color:var(--ink-soft); }
.modal .saved-email{ display:flex; align-items:center; gap:10px; padding:10px 13px; border:1px solid var(--rule); background:var(--paper-3); }
.modal .saved-email span{ flex:1; font-family:var(--font-mono); font-size:13px; color:var(--ink); }
.modal .actions-row{ display:flex; gap:10px; }
.modal .actions-row .btn{ flex:1; justify-content:center; padding:12px 14px; }
.modal .remember{ display:flex; align-items:center; gap:8px; font-size:13px; color:var(--ink-soft); }

/* History table */
table.history{ width:100%; border-collapse:collapse; background:#fff; border:1px solid var(--rule); }
table.history th, table.history td{ padding:10px 14px; text-align:left; border-bottom:1px solid var(--rule-soft); font-size:13.5px; }
table.history th{ font-size:10.5px; letter-spacing:0.14em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; background:var(--paper-3); }
table.history a{ color:var(--navy-700); border-bottom:1px solid var(--rule-cool); padding-bottom:1px; text-decoration:none; }
table.history a:hover{ color:var(--red-700); border-color:currentColor; }

/* Status / ops dashboards (admin) */
.adm-grid{ display:grid; grid-template-columns:repeat(auto-fill, minmax(420px,1fr)); gap:14px; }
.adm-card{ background:#fff; border:1px solid var(--rule); border-top:3px solid var(--ink-faint); padding:16px; }
.adm-card.ok{ border-top-color:var(--ok-700); }
.adm-card.warn{ border-top-color:var(--warn-700); }
.adm-card.bad{ border-top-color:var(--red-500); }
.adm-card h4{ margin:0 0 6px; font-size:11.5px; letter-spacing:0.14em; text-transform:uppercase; color:var(--ink-faint); font-weight:700; }
.adm-card h3{ margin:0; font-family:var(--font-serif); font-weight:600; font-size:18px; }
.adm-card .vl{ font-family:var(--font-mono); font-size:18px; font-weight:600; }
.adm-card dl.row{ display:grid; grid-template-columns:120px 1fr; gap:6px 14px; font-family:var(--font-mono); font-size:12px; color:var(--ink-soft); margin-top:8px; }
.adm-card dl.row dt{ color:var(--ink-faint); text-transform:uppercase; letter-spacing:0.08em; }
.adm-card dl.row dd{ margin:0; color:var(--ink); word-break:break-word; }
.adm-card dl.row dd.bad{ color:var(--red-700); }
.adm-card dl.row dd.ok{ color:var(--ok-700); }
.adm-card dl.row dd.muted{ color:var(--ink-faint); }
.adm-hint{ padding:10px 12px; font-size:12.5px; line-height:1.5; background:rgba(138,90,10,0.07); border:1px solid rgba(138,90,10,0.22); color:var(--warn-700); margin-top:8px; }
.pre{ font-family:var(--font-mono); font-size:11px; color:var(--ink-soft); padding:12px 14px; background:var(--paper-3); border:1px solid var(--rule); white-space:pre-wrap; word-break:break-all; max-height:320px; overflow:auto; }

.sr{ position:absolute; clip:rect(0 0 0 0); width:1px; height:1px; overflow:hidden; }